Safety & Privacy

Privacy statement
Effective date of current Privacy Policy: 22-10-2007 EN shares your concerns about the protection of your personal information online. This Privacy Policy ("Policy") describes our practices regarding the collection and use of information through our website, located at (the "Site"). By using the Site or obtaining any product or service through this Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the Site.

We may from time to time update this Policy. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of the Policy. You can determine when this Policy was last revised by checking the "Effective Date of Current Policy" legend at the top of the Policy.

Information we collect EN collects two types of information during your visits to our Site.

First, we collect non-personally identifiable information. When visitors come to our Site, we collect and aggregate information indicating, among other things, which pages of the Site were visited, the order in which they were visited and which links were "clicked." Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor's Internet Service Provider and the geographic location of the visitor's point of connectivity.

We also use "cookies" and other tracking technologies to collect non-personally identifiable information regarding you. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognise your browser when you visit our Site. By doing this, we can personalise your return visits and save you time during check-out. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the Site.

Second, we collect personally identifiable information. In general, our Site uses an order form and a registration form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information (such as your name, email address, physical address and telephone number).

Use of information EN uses non-personally identifiable information, such as your IP address and the pages that you visit on our Site, to help diagnose problems with our servers and to administer our Site and improve Site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognise customer traffic patterns and Site usage trends. This information aids us in merchandising and in developing the design and layout of the site.

Personally identifiable information EN uses the information you enter in the required information fields to complete your transaction (such as the sale of products and services)

Your personal information is used to contact you if we deem this necessary. We can also use your personal information to contact you to ensure that you are satisfied with our products and services and to find out how we can be of even better assistance in the future. Furthermore, we may use your personal information for marketing surveys among current and potential customers. Financial information (credit card numbers, expiry dates and cvv2 code) is not stored in our system. Your shipping address and invoice address are stored as we need this information to complete the transaction.

You can expect to receive information from us about new products, services and or special offers that we deem to be of an added value to you. We will not share your personal information with third parties, however we can decide to rent, sell or trade your email address and information about your purchases to other companies that we think have a reputation to be able to provide you with offers or information that is interesting to you.

If you want us to remove your email address so that you will not receive any email from EN in the future, or if you wish to unsubscribe so that your email address is not used by third parties, then please follow the procedure as explained below.

Choice/opt out

You can submit an opt-out request by email (
) or post it to the following address: EN
Customer Service
P.O. Box 11122
9700 CC Groningen
The Netherlands

You can also use our email address or postal address to let us know whether or not you not want to receive further marketing information from us.

Secure internet connection
The order process at EN is secured with an SSL connection. This means that all the information (including your personal information and payment information) is sent over the internet encrypted. You do need special software to pay via SSL.

Clear Terms and Conditions
Our Terms and Conditions are straightforward and easy to understand. You can read our Terms and Conditions by clicking here